The PROVIDER, informs that the formalities to carry out the acquisition of products and / or obtain the provision of the services offered, are those described in these general conditions, as well as those other specific ones that are indicated on screen during navigation, so that the USER declares to know and accept such procedures as necessary to access the products and services offered on the Website. All information provided during the contracting process will be stored by the PROVIDER, so that the USER may, upon request made in writing or by e-mail, request information regarding the operations carried out by him/her within the previous 6 months. Any modification and/or correction of the data provided by the USER during the navigation shall be made according to the indications included in the Website.

2.1. OBJECT OF THE CONTRACT

This contractual document contains the General Conditions whose purpose is to regulate both the provision of information and the commercial relations arising between the PROVIDER and the third party Users of the Website (´Client or Customer´), who acquire the products offered through the same, although it is not possible to contract any product without prior acceptance of these General Conditions. These Conditions shall remain published on the website available to Customers for reproduction and storage as confirmation of the contract, and may be modified at any time by the PROVIDER, without prior notice, by publishing such modifications on the Website so that they may be known by Customers, always before visiting the Website or acquiring any goods and/or services offered. It is the responsibility of the Customers to read them periodically, since those that are in force at the time of placing orders will be applicable. In any case, if the modifications negatively affect access to or use of the digital content or its use by the Customer, the Customer will be informed in a clear and understandable manner, and will have the right to terminate the subscription in accordance with the provisions. All acquisitions of products purchased through the Website, after identification and authentication through the USER name and password provided, shall be considered validly made by the CUSTOMER and shall be binding. The acquisition of products through the Website implies the acceptance as CUSTOMER, without reservations of any kind, of each and every one of these General Conditions, as well as, where appropriate, of the Special Conditions, which may exist in relation to the acquisition of certain products, the CUSTOMER will be exclusively responsible for the custody and proper use of passwords. The realization of orders by a minor who falsifies the information and registration, will be understood to be made under the supervision and authorization of their parents or legal representatives. The acceptance of this document implies that the CUSTOMER:

– Has read, understand and comprehend the above.
– The language in which the contract has been drafted and will be executed is English
– Is a person with sufficient capacity to contract.
– Assumes all obligations set forth herein.

These conditions shall have an indefinite period of validity, and shall remain in force for as long as they are accessible through the Website, and shall be applicable to all purchases made through the Website, without prejudice to any special conditions that may apply to the purchase of products.

2.3. ACCESS TO THE WEBSITE AND ELECTRONIC CONTRACTING PROCESS

The access and consultation of the catalog of products and/or services published on the Website is free and free of charge, not being necessary the registration of the Users. Similarly, in order to initiate the process of contracting the products and / or services displayed on the Website. Any of the parties may terminate or suspend this contractual relationship unilaterally at any time and without any cause other than their will in this regard, in accordance with the provisions of these General Conditions. The CUSTOMER may unilaterally exercise the right of termination through the account cancellation process. Likewise, the PROVIDER and the Point of Sale reserve the right to cancel the USER name and password, and therefore the access to the Website, of those Users who maintain debit or unpaid balances in the Point of Sale.

2.3.1. Products offered on the Website

All products and/or services will be offered through the Website and the PROVIDER will indicate the brand, model, images, description, technical specifications, availability of the product, full price, discounts or financing options, as well as the availability of home delivery or in-store pick-up and may offer other related or recommended products. In the event that the on-line Channel or the Point of Sale does not have stock of any of the requested product/s, the PROVIDER, through its on-line Channel or Point of Sale, shall inform the CUSTOMER of such situation, proceeding to refund, without undue delay, the sums paid for such product/s or exchange it for another product, at the CUSTOMER´s choice.

2.3.2. Electronic contracting procedure

Any product from our catalog can be added to the shopping cart. In the shopping cart, you will see the items, the quantity, the price and the total amount. Once the basket is saved, taxes, charges and discounts will be calculated according to the payment and shipping data entered. The shopping baskets do not have any administrative link, it is only a section where you can simulate a budget without any commitment on both sides. From the shopping cart you can place an order following the next steps for its correct formalization:
a) Validation of the shopping cart: the USER, once the selection of the products and/or services he/she wishes to purchase is completed, must validate his/her shopping cart, which will show the products and/or services selected, the number of units, the price of the same, the delivery time and the shipping costs. Similarly, you must select the delivery method: home delivery, delivery at a point or store delivery (only available for the store located at 14 Napier Street, Haddon, Turffontein, 2190).
b) Verification of invoicing data: the USER, once the shopping cart has been validated, must provide the PROVIDER with the invoicing and shipping data for the products and/or services, and must expressly accept, by checking the corresponding box, the present Contracting Conditions. If you do not check the acceptance box, the Website will not allow you to proceed with the contracting process.
c) Selection of the payment method: the USER, once he/she has provided the billing and, if applicable, shipping information, must select the payment method he/she wishes to use. If the USER, has chosen either of the two means of cash payment will be redirected automatically by the system to the online payment platforms of the corresponding banks.
d) Acceptance of the Legal Conditions: the customer must click the accept button, which expressly accepts these general conditions, before proceeding to the payment of the product. He/she must also accept the Privacy Conditions and the Cookies policy.
e) Click on the button to finalize the order.
f) Confirmation of the order.

The PROVIDER will send to the CUSTOMER within 24 hours from the moment of the effective payment of the purchase by the CUSTOMER, an email in which a summary will be provided, with all the characteristics of the sale and purchase made, confirming the completion of the order, its status and the approximate date of shipment and / or delivery. This email will be considered ´Proof of Purchase´, and the CUSTOMER must print it on paper in order to be able to collect the Product or Products purchased at the Point of Sale when the CUSTOMER has chosen the mode of withdrawal of the Product. In case of selecting the mode of delivery in store, the USER must select the specific store where he/she wishes to pick up the product. In this case, all orders and purchases made through the Website are subject to the effective availability of stock of the Products once you go to pick them up at the Point of Sale that has been indicated when placing the order or at the time when the expedition of the same is prepared for shipment.

2.4. PRICE AND METHOD OF PAYMENT

2.4.2. Forms of payment

Once the products have been decided and saved in the cart, the CUSTOMER agrees to start the purchase process and payment of the price. The PROVIDER is responsible for the economic transactions and enables the following ways to make the payment of an order: credit/debit cards, Klarna, PayPal, Apple Pay, Google Pay and Scalapay. The payment methods offered may vary depending on the country of destination. Once the Customer has added all items to the cart and has already selected the shipping service, all available payment methods for their destination country will be displayed. The PROVIDER has partnered with Payfast to ensure maximum security in payments and the prevention of fraud and non-payment. If the security department suspects any anomaly or fraud, the PROVIDER reserves the right to cancel the transaction for security reasons. For online payments made by credit/debit card, the PROVIDER uses the ´Secure Socket Layer´ (SSL) security system, which makes it possible to encrypt banking information on the network. In addition, the credit card information is not recorded in any database, but goes directly to the bank´s POS (Point of Sale Terminal).
Safety measures