Effective Date: 27 August 2026

Website: https://webuytoners.co.za/
Company: We Buy Toners (Pty) Ltd
Telephone: +27 64 542 4495
Email: sales@webuytoners.co.za
Physical Address: Office No. 1, Ramlin Square, 31 Hans Van Rensburg Street, Polokwane Central, Polokwane, 0700, South Africa

We Buy Toners (Pty) Ltd (“We Buy Toners”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we may collect when you visit or use our website, why we collect it, how we use and protect it, and the rights you may have regarding your personal information.

This Privacy Policy applies to information collected through https://webuytoners.co.za/ and related interactions with We Buy Toners.

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

1. WHO WE ARE

Our website address is:

https://webuytoners.co.za/

The website is operated by:

We Buy Toners (Pty) Ltd
Office No. 1, Ramlin Square
31 Hans Van Rensburg Street
Polokwane Central
Polokwane
0700
South Africa

Telephone: +27 64 542 4495
Email: sales@webuytoners.co.za

For privacy-related questions, requests or complaints, please contact us using the details above.

2. WHAT PERSONAL INFORMATION WE COLLECT AND WHY WE COLLECT IT

Depending on how you interact with our website, we may collect personal information such as:

• Name and surname;
• Email address;
• Telephone or mobile number;
• Physical, billing or delivery address;
• Company or business information;
• Account and login information;
• Order and transaction information;
• Information submitted through contact or enquiry forms;
• Information contained in communications with us;
• IP address;
• Browser type and device information;
• Website usage information;
• Information relating to products or services you purchase or enquire about; and
• Other information that you voluntarily provide to us.

We collect and use personal information for legitimate business and operational purposes, including:

• Processing and fulfilling orders;
• Providing products and services;
• Responding to enquiries and requests;
• Communicating with customers;
• Processing payments;
• Arranging deliveries or collections;
• Managing customer accounts;
• Providing customer support;
• Improving our website, products and services;
• Preventing fraud, abuse and unauthorised activity;
• Maintaining website security;
• Complying with legal and regulatory obligations; and
• Sending marketing communications where permitted and where appropriate consent has been obtained.

We will not collect personal information that is unnecessary for the purposes for which it is being processed.

3. COMMENTS AND REVIEWS

If visitors are able to leave comments, reviews or other content on our website, we may collect the information submitted through the relevant form.

This may include the visitor’s name, email address, website address, comment, review or other information voluntarily provided.

We may also collect the visitor’s IP address and browser user-agent information to assist with spam detection, security and abuse prevention.

Comments and reviews may be publicly visible after publication. You should therefore avoid including private, confidential or sensitive information in a public comment or review.

We reserve the right to moderate, remove or refuse to publish comments or reviews that are unlawful, offensive, defamatory, misleading, abusive, fraudulent or otherwise inappropriate.

4. MEDIA AND IMAGE UPLOADS

If our website allows users or customers to upload images, you should avoid uploading photographs containing embedded location information, including EXIF GPS data, unless you are comfortable with that information being available.

Images published on a publicly accessible part of our website may potentially be downloaded by visitors and may contain metadata associated with the image.

You are responsible for ensuring that you have the necessary rights and permissions to upload and publish any image or other content submitted to our website.

5. CONTACT FORMS

When you submit information through a contact form, quotation form, enquiry form or other communication form on our website, we may collect the information you provide.

This may include:

• Your name;
• Email address;
• Telephone number;
• Company information;
• Your enquiry or message;
• Product or service information;
• Delivery or collection information; and
• Any other information you voluntarily provide.

We use this information to respond to your enquiry, provide requested information, communicate with you, provide services and otherwise process your request.

We may retain contact-form submissions for customer-service, administrative, legal, security or business-record purposes.

We do not sell your personal information to third parties.

6. COOKIES

Our website may use cookies and similar technologies to improve functionality, security, performance and user experience.

Cookies are small files that may be stored on your device when you visit a website.

Cookies may be used for purposes such as:

• Remembering user preferences;
• Maintaining login sessions;
• Enabling shopping-cart functionality;
• Improving website performance;
• Analysing website usage;
• Improving security;
• Remembering information entered into forms; and
• Providing relevant website functionality.

Some cookies may be temporary and expire when you close your browser, while others may remain on your device for a specified period.

If you leave a comment and choose to save your name, email address and website in cookies, those cookies may be retained for your convenience so that you do not need to enter the information again.

If you visit a login page, a temporary cookie may be used to determine whether your browser accepts cookies. Such a cookie does not necessarily contain personal information and may be deleted when you close your browser.

Where you log into an account, cookies may be used to remember your login information and preferences.

If you select a “Remember Me” option, your login session may remain active for a longer period.

When you log out, relevant login cookies may be removed.

Cookie functionality may vary depending on the technologies and plugins installed on our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

7. E-COMMERCE AND ORDER INFORMATION

If you purchase products or services from us, we may collect information necessary to process and fulfil your order.

This may include:

• Name;
• Contact details;
• Billing information;
• Delivery address;
• Product information;
• Order history;
• Payment-related information;
• Transaction details; and
• Communications relating to your order.

We use this information to process transactions, arrange delivery, provide customer support, maintain appropriate business records and comply with applicable legal requirements.

Where payments are processed through third-party payment providers, your payment information may be processed directly by those providers in accordance with their own privacy policies and security practices.

We do not ordinarily store complete payment-card details on our website where payment processing is handled by an external payment provider.

8. EMBEDDED CONTENT FROM OTHER WEBSITES

Articles or pages on our website may include embedded content such as videos, images, articles, maps, social-media content or other material from third-party websites.

Embedded content from third-party websites may behave in the same manner as if you had visited the third-party website directly.

These third parties may collect information about you, use cookies, implement tracking technologies or monitor your interaction with their embedded content.

If you are logged into an account with the relevant third-party website, that third party may be able to associate your interaction with your account.

We do not control the privacy practices of third-party websites and recommend that you review their respective privacy policies.

9. ANALYTICS

We may use analytics and website-performance tools to understand how visitors use our website.

Analytics information may include:

• Pages visited;
• Time spent on pages;
• Browser and device information;
• Approximate geographic information;
• Referral sources;
• Website interactions; and
• Other technical or usage information.

Analytics information helps us understand website performance, identify problems, improve user experience and improve our products and services.

Where third-party analytics services are used, information may be processed by the relevant service provider in accordance with its own privacy policy.

10. HOW LONG WE RETAIN YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where we are required or permitted to retain it by law.

The retention period may depend on:

• The nature of the information;
• The purpose for which it was collected;
• Whether you have an ongoing relationship with us;
• Legal and regulatory requirements;
• Accounting and tax requirements;
• Dispute-resolution requirements;
• Fraud-prevention and security requirements; and
• Legitimate business requirements.

Customer transaction and accounting records may be retained for the periods required by applicable law.

Where personal information is no longer required, we may securely delete, destroy, anonymise or otherwise dispose of it.

11. USER ACCOUNTS

If you register for an account on our website, we may store the personal information you provide in your user profile.

This may include information such as your name, email address, contact details, account preferences and transaction information.

Users may be able to view, update or delete certain information through their account, subject to the functionality available on the website and any information we are legally required to retain.

Website administrators and authorised personnel may have access to information necessary to administer customer accounts and provide services.

You are responsible for keeping your account login credentials confidential and should notify us if you believe your account has been accessed without authorisation.

12. WHERE WE SEND YOUR DATA

Information submitted through our website may be processed by service providers that assist us with operating our business.

These may include providers involved in:

• Website hosting;
• E-commerce services;
• Payment processing;
• Email communications;
• Delivery and courier services;
• Website analytics;
• Security and spam prevention;
• Customer support; and
• Other essential business services.

For example, visitor comments or other website submissions may be checked using automated spam-detection services.

Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable legal requirements.

Some service providers may process information outside South Africa. Where applicable, we will take reasonable steps to ensure that such processing is conducted in accordance with applicable data-protection requirements.

13. HOW WE PROTECT YOUR PERSONAL INFORMATION

We take reasonable technical and organisational measures to protect personal information against:

• Loss;
• Theft;
• Unauthorised access;
• Unauthorised disclosure;
• Unauthorised alteration;
• Destruction; and
• Other unlawful processing.

Security measures may include access controls, passwords, website security measures, encryption where appropriate, monitoring and restricted access to personal information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You acknowledge that information transmitted over the internet carries some inherent security risks.

If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate and respond in accordance with applicable law.

14. MARKETING COMMUNICATIONS

Where permitted by law, we may use your contact information to communicate with you regarding products, services, promotions, offers or other information that may be relevant to you.

Where consent is required, we will seek appropriate consent before sending direct marketing communications.

You may request that we stop sending you marketing communications at any time.

Marketing emails may include an unsubscribe option, where applicable.

Unsubscribing from marketing communications does not prevent us from sending important transactional or service-related communications, such as order confirmations, invoices, delivery notifications, account notices or security-related communications.

15. THIRD-PARTY SERVICE PROVIDERS

We may use third-party service providers to help us operate our website and business.

These providers may include payment processors, hosting providers, delivery companies, email providers, analytics providers, security services and other technology providers.

Third-party providers may process personal information on our behalf or independently, depending on the service being provided.

We encourage you to review the privacy policies of third-party services before providing information directly to them.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

16. YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete personal information;
• Request deletion of personal information where there is no lawful reason for us to retain it;
• Object to certain forms of processing;
• Withdraw consent where processing is based on consent;
• Request information regarding how your personal information is processed; and
• Lodge a complaint regarding the handling of your personal information.

These rights are subject to applicable legal limitations and exceptions.

For example, we may be required to retain certain information for accounting, tax, legal, fraud-prevention, security or regulatory purposes.

17. WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on our website or have submitted comments or other personal information to us, you may request information regarding the personal information we hold about you.

Where appropriate, you may request an electronic copy of personal information that we hold about you, including information that you have provided to us.

You may also request that we correct or delete personal information, subject to any information that we are legally required or otherwise lawfully entitled to retain.

To make a request, contact us at:

sales@webuytoners.co.za

We may need to verify your identity before processing certain requests.

18. CHILDREN’S PRIVACY

Our website and services are not intentionally directed at children who are not legally capable of entering into transactions or providing personal information without appropriate authorisation.

We do not knowingly collect personal information from children for purposes that are not permitted by law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate steps.

19. LINKS TO OTHER WEBSITES

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, security or content of external websites.

You should review the privacy policy of any external website before providing personal information.

A link to another website does not necessarily constitute an endorsement or partnership with that website or its operator.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

The updated Privacy Policy will be published on our website.

The Effective Date at the beginning of this Privacy Policy indicates when the current version came into effect.

We encourage you to review this Privacy Policy periodically.

Your continued use of our website following publication of an updated Privacy Policy may constitute acceptance of the updated policy to the extent permitted by applicable law.

21. PRIVACY COMPLAINTS AND ENQUIRIES

If you have a question, concern or complaint about how we process your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

We Buy Toners (Pty) Ltd

Physical Address:
Office No. 1, Ramlin Square
31 Hans Van Rensburg Street
Polokwane Central
Polokwane
0700
South Africa

Telephone: +27 64 542 4495
Email: sales@webuytoners.co.za
Website: https://webuytoners.co.za/

Please provide sufficient information to enable us to identify your request and investigate the matter.

22. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

The processing of personal information will be subject to applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

Nothing in this Privacy Policy is intended to limit any rights that cannot lawfully be excluded under South African law.

© 2026 We Buy Toners (Pty) Ltd. All rights reserved.