Effective Date: 27 August 2026

Company: We Buy Toners (Pty) Ltd
Website: https://webuytoners.co.za/
Telephone: +27 64 542 4495
Email: sales@webuytoners.co.za
Physical Address: Office No. 1, Ramlin Square, 31 Hans Van Rensburg Street, Polokwane Central, Polokwane, 0700, South Africa

We Buy Toners (Pty) Ltd (“We Buy Toners”, “we”, “us” or “our”) is committed to processing and delivering customer orders as efficiently as possible.

This Shipping and Delivery Policy explains our delivery timeframes, local collection arrangements and the factors that may affect delivery.

Delivery timeframes are estimates and may vary depending on product availability, payment confirmation, courier operations and the customer’s delivery location.

1. STANDARD DELIVERY

Our standard delivery timeframe is generally:

2–5 working days

The estimated delivery period applies once payment has been successfully received and reflected in our bank account, and subject to stock availability.

Delivery times may vary depending on the customer’s location and courier service.

Customers in remote, rural or outlying areas may experience longer delivery times.

We appreciate your patience and understanding where unforeseen delays occur and will make reasonable efforts to ensure that orders are delivered as soon as possible.

2. EXPRESS DELIVERY

Where express delivery is available, the estimated delivery timeframe is generally:

1–2 working days

Express delivery is subject to:

• Product availability;
• Payment being successfully received;
• Courier availability;
• The customer’s geographical location; and
• Whether the customer’s address falls within the courier’s express-delivery network.

Express delivery may not be available for all products or locations.

An express delivery timeframe is an estimate and is not a guarantee unless expressly confirmed by us in writing.

3. DELIVERY TIMEFRAMES AND PAYMENT CONFIRMATION

The delivery estimate begins only once payment has been received and is reflecting in our bank account.

The delivery period does not commence from the date on which the order is placed.

Where payment has been made by electronic funds transfer (EFT), we may require sufficient time for the payment to reflect and be cleared before processing the order.

A proof of payment or payment notification does not necessarily constitute confirmation that funds have been received.

Orders will generally only be processed for delivery once the required payment has been successfully verified.

4. STOCK AVAILABILITY

All delivery estimates are subject to stock availability.

Although we make reasonable efforts to maintain accurate stock information, product availability may change after an order has been placed.

Where a product is not immediately available, we may contact the customer regarding:

• An expected availability date;
• An alternative product;
• A revised delivery timeframe; or
• Another appropriate arrangement.

Where an ordered product becomes unavailable and we cannot fulfil the order within a reasonable period, the customer may be offered an appropriate remedy in accordance with our Returns, Exchanges and Refund Policy and applicable South African law.

5. DELIVERY AREAS

We deliver to addresses within areas serviced by our appointed courier or delivery providers.

Delivery availability and delivery times depend on geographical location.

Customers in major metropolitan areas may generally receive their orders within the standard delivery timeframe, while remote, rural or outlying areas may require additional time.

Where a courier does not service a particular address directly, we may contact the customer to arrange an alternative delivery point or suitable delivery method.

6. BUSINESS-DAY DELIVERY

Where an order qualifies for a business-day delivery service, the estimated delivery will take place before 4:30 PM on the applicable business day, subject to:

• Payment having been received and reflected;
• Stock being available;
• The order being processed within the required timeframe; and
• The delivery address being within the applicable courier service area.

The business-day delivery timeframe does not include weekends or South African public holidays.

7. WEEKENDS AND PUBLIC HOLIDAYS

No standard deliveries will be made on Saturdays, Sundays or public holidays, unless a specific delivery arrangement has been confirmed with the customer.

Where an order is placed during a weekend or public holiday, processing will generally commence on the next applicable business day after payment has been verified.

Public holidays may therefore affect the estimated delivery timeframe.

8. LOCAL PICKUP / COLLECTION

Customers may be offered the option to collect eligible orders directly from our designated collection location.

We Buy Toners (Pty) Ltd

Collection Address:
Office No. 1, Ramlin Square
31 Hans Van Rensburg Street
Polokwane Central
Polokwane
0700
South Africa

Local pickup is subject to product availability and confirmation that payment has been received.

9. PAYMENT CLEARANCE FOR LOCAL COLLECTION

For local pickup orders, payment must be received and reflected in our bank account before the order can be released for collection.

Where applicable, we may require up to 48 hours for funds to clear and reflect in our account before the order is released.

A proof of payment alone will not be accepted as confirmation that an order is ready for collection where the funds have not yet reflected in our account.

Customers should wait for confirmation from We Buy Toners that the order is ready before travelling to collect it.

10. COLLECTION READY NOTIFICATION

Once payment has been received and the order has been prepared, we will contact the customer using the contact details provided with the order.

Orders are generally expected to be ready for collection within 1–2 business days, subject to stock availability and payment clearance.

Customers should not arrive for collection before receiving confirmation that their order is ready.

11. COLLECTION REQUIREMENTS

When collecting an order, customers may be required to provide:

• The order number;
• The customer’s full name;
• Proof of purchase or order confirmation; and
• Valid identification where reasonably required.

Where another person is collecting an order on behalf of the customer, we may require appropriate authorisation and identification before releasing the order.

We reserve the right to withhold collection where we are unable to reasonably verify the person collecting the order or the payment status of the transaction.

12. COURIER DELIVERIES

Where a courier service is used, delivery will be made to the address provided by the customer.

Customers are responsible for providing:

• A complete and accurate delivery address;
• Correct contact details;
• A telephone number where required by the courier; and
• Any access instructions reasonably necessary for delivery.

We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

13. FAILED DELIVERY ATTEMPTS

If a courier is unable to complete delivery because:

• Nobody is available to receive the order;
• The address is incorrect or incomplete;
• The customer cannot be contacted;
• Access to the delivery location is unavailable; or
• The customer refuses or fails to accept delivery,

the courier may arrange a further delivery attempt, return the parcel to the sender or apply additional charges, depending on its applicable procedures.

Where additional delivery charges arise due to circumstances within the customer’s control, the customer may be responsible for those charges.

14. DELAYS

Although we make reasonable efforts to meet our estimated delivery times, delays may occur due to circumstances beyond our reasonable control.

These may include:

• Courier delays;
• Severe weather;
• Road closures;
• Traffic or transport disruptions;
• Strikes or industrial action;
• Public holidays;
• Supplier delays;
• Stock shortages;
• Incorrect delivery information;
• High-volume periods; or
• Other unforeseen circumstances.

Where we become aware of a significant delay, we will make reasonable efforts to notify the customer.

15. INSPECTION OF DELIVERED ORDERS

Customers are encouraged to inspect their order as soon as possible after delivery.

If the package appears damaged, opened or tampered with, customers should, where possible:

• Photograph the package before opening it;
• Photograph any visible damage;
• Retain the packaging; and
• Contact us as soon as possible.

For damaged, incorrect or defective products, please refer to our Returns, Exchanges and Refund Policy.

16. DELIVERY TO BUSINESS ADDRESSES

Where delivery is made to a business address, the customer is responsible for ensuring that someone authorised to receive the parcel is available during the applicable delivery period.

Delivery to a receptionist, security desk, mailroom or another authorised person at the supplied business address may be regarded as delivery to the address provided by the customer, subject to the courier’s delivery procedures and applicable law.

17. DELIVERY TO RESIDENTIAL ADDRESSES

Customers receiving deliveries at residential addresses should ensure that someone is available to receive the order.

Where applicable, the courier may contact the customer before attempting delivery.

Customers should provide accurate contact details to assist with successful delivery.

18. DELIVERY ESTIMATES

For convenience, our general estimated delivery timeframes are:

Delivery Method	Estimated Timeframe
Standard Delivery	2–5 working days
Express Delivery	1–2 working days
Business-Day Delivery	Before 4:30 PM on the applicable business day
Local Pickup	Generally ready within 1–2 business days after payment clearance

Important: These timeframes are estimates only and are subject to stock availability, payment confirmation, courier availability and geographical location.

19. REMOTE AND OUTLYING AREAS

Customers located in remote, rural or outlying areas may experience longer delivery times.

Additional delivery charges may apply where the courier charges a surcharge for a particular geographical area.

Where applicable, we may notify the customer of any additional delivery charges before the order is dispatched.

20. ORDER PROCESSING

Orders will generally be processed once:

1. The order has been successfully received;
2. Payment has been received and verified;
3. Product availability has been confirmed; and
4. Any required customer information has been received.

The delivery timeframe will generally commence after these requirements have been satisfied.

21. DELIVERY FEES

Delivery charges may vary depending on:

• Delivery location;
• Delivery method;
• Order size or weight;
• Courier charges;
• Express delivery requirements; and
• Remote-area surcharges.

Any applicable delivery fee will be communicated to the customer during the ordering process or before dispatch, where reasonably possible.

22. CUSTOMER RESPONSIBILITY

Customers are responsible for ensuring that all information supplied when placing an order is accurate and complete.

This includes:

• Full name;
• Telephone number;
• Email address;
• Physical delivery address;
• Postal code; and
• Any relevant delivery instructions.

We are not responsible for delays, failed deliveries or additional charges caused by incorrect or incomplete information supplied by the customer.

23. CONTACT INFORMATION

For questions regarding shipping, delivery or local collection, please contact:

We Buy Toners (Pty) Ltd

Physical Address:
Office No. 1, Ramlin Square
31 Hans Van Rensburg Street
Polokwane Central
Polokwane
0700
South Africa

Telephone: +27 64 542 4495
Email: sales@webuytoners.co.za
Website: https://webuytoners.co.za/

We will endeavour to assist with delivery enquiries and provide available tracking or order-status information where applicable.

24. IMPORTANT NOTICE

All delivery timeframes contained in this policy are estimates and are based on:

• Stock being available;
• Payment being received and reflected in our bank account;
• The delivery address being within the applicable courier service area; and
• Normal courier operating conditions.

The delivery estimate does not commence from the time the order is placed. It commences once the required payment has been received and reflected in our bank account and the order is ready for processing.

We Buy Toners (Pty) Ltd will make reasonable efforts to fulfil and deliver orders within the estimated timeframes but cannot guarantee delivery dates where circumstances outside our reasonable control affect the delivery process.

Nothing in this Shipping and Delivery Policy is intended to exclude or limit any rights available to consumers under applicable South African law.

© 2026 We Buy Toners (Pty) Ltd. All rights reserved.