Effective Date: 27 August 2026

Company: We Buy Toners (Pty) Ltd
Website: https://webuytoners.co.za/
Telephone: +27 64 542 4495
Email: sales@webuytoners.co.za
Physical Address: Office No. 1, Ramlin Square, 31 Hans Van Rensburg Street, Polokwane Central, Polokwane, 0700, South Africa

This Payment Policy sets out the payment methods available to customers purchasing products or services from We Buy Toners (Pty) Ltd (“We Buy Toners”, “we”, “us” or “our”) through our website or other approved sales channels.

By placing an order or making a purchase with We Buy Toners, you agree to the payment terms set out in this policy, together with our Terms and Conditions, Returns, Exchanges and Refund Policy, and other applicable policies.

1. ACCEPTED PAYMENT METHODS

We Buy Toners may offer multiple payment methods to provide customers with a convenient and secure purchasing experience.

Available payment methods may include the following:

Direct Bank Transfer / EFT

Customers may make payment directly into the We Buy Toners bank account using the banking details provided during the ordering process or otherwise communicated by us.

Orders paid by bank transfer will generally only be processed once the payment has been received and reflected in our bank account.

Customers should use the correct payment reference when making an EFT to assist us in identifying the payment and processing the order.

Online Card Payments

Where available, customers may pay online using a supported payment gateway that accepts debit and credit cards.

Online card payments may be subject to the payment provider’s security checks, verification procedures and processing requirements.

We Buy Toners does not ordinarily have access to complete card details where payments are processed through an external payment provider.

Other Payment Methods

We Buy Toners may introduce additional payment methods from time to time.

Any additional payment option made available at checkout will be subject to the applicable terms and conditions of the relevant payment provider.

2. PAYMENT TERMS AND CONDITIONS

Unless otherwise agreed or expressly stated at checkout:

• Payments must be made in full before an order is processed and dispatched.
• Orders will generally only be processed once payment has been successfully received and verified.
• Customers are responsible for providing accurate payment information.
• Customers must ensure that payments are made using an authorised payment method.
• We may delay processing an order where payment has not yet reflected or where additional verification is required.
• A proof of payment does not necessarily constitute confirmation that funds have been received.
• We Buy Toners reserves the right to verify payments before releasing an order.
• We may refuse or cancel transactions where we reasonably suspect fraud, unauthorised activity or payment irregularities.

3. BANK TRANSFERS / EFT PAYMENTS

When making payment by EFT, customers should ensure that:

1. The correct banking details are used;
2. The correct payment reference is included;
3. The exact order amount is paid; and
4. Payment is made from an account authorised for use by the customer.

Customers may be requested to send proof of payment to:

sales@webuytoners.co.za

However, orders will generally only be regarded as paid once the funds have been received and reflected in our bank account.

Bank processing times may vary between financial institutions.

We Buy Toners is not responsible for delays caused by incorrect banking details supplied by a customer, incorrect payment references, bank processing delays or insufficient funds.

4. ONLINE CARD PAYMENTS

Where online card payments are available, customers may use supported debit or credit cards through the payment gateway displayed at checkout.

Card transactions may be subject to:

• Payment-provider verification;
• Fraud-prevention checks;
• Bank authorisation;
• Security verification; and
• Other processing requirements imposed by the relevant payment provider.

An order will only be processed once the payment has been successfully authorised and confirmed.

If a card transaction is declined or cannot be verified, the order may be placed on hold until an alternative payment method is arranged.

5. CASH PAYMENTS

Where cash payment is specifically offered by We Buy Toners, the availability of this option may depend on the order, location and collection or delivery arrangements.

Cash payments may not be available for all orders.

Where cash payment is accepted, the customer will be required to pay the full amount due before the order is released or delivered, unless otherwise agreed in writing.

Customers should not send cash through the post or courier unless expressly instructed by We Buy Toners.

6. CURRENCY AND PRICING

All transactions conducted through We Buy Toners are processed in South African Rand (ZAR) unless expressly stated otherwise.

Prices displayed on our website are subject to change.

Unless otherwise stated, applicable taxes will be included in the displayed price where required by applicable law.

Delivery charges, additional services or other applicable charges may be added to the order total where applicable.

We Buy Toners reserves the right to correct pricing errors, inaccurate product information or other errors appearing on the website.

Where an obvious pricing error affects an order, we may contact the customer before processing the order and, where permitted by law, may cancel the affected order and refund any payment already received.

7. PAYMENT CONFIRMATION AND ORDER PROCESSING

The placing of an order does not necessarily mean that the order has been accepted or that payment has been confirmed.

An order will generally proceed to processing once:

• The order has been successfully received;
• Product availability has been confirmed;
• Payment has been received and verified; and
• Any required security or payment checks have been completed.

For EFT payments, the processing period begins once the funds have reflected in our bank account.

This is particularly important for customers selecting local collection or delivery services.

8. PAYMENT SECURITY

We take reasonable measures to protect payment-related information and transactions.

Where third-party payment providers are used, payment information may be processed directly by those providers according to their own security standards, terms and privacy policies.

Customers should never provide their complete card PIN, online banking password, one-time PIN (OTP) or other confidential banking credentials to We Buy Toners by email, telephone or any other communication channel.

If you receive a suspicious payment request claiming to be from We Buy Toners, please contact us directly using the contact details published on our website before making payment.

9. FRAUD PREVENTION AND PAYMENT VERIFICATION

We reserve the right to conduct reasonable verification procedures before processing or releasing an order.

This may include verifying:

• Customer information;
• Order information;
• Payment information;
• Delivery details;
• Payment references; and
• Other information reasonably necessary to prevent fraud or unauthorised transactions.

Where we reasonably suspect fraudulent, unauthorised or suspicious activity, we may delay, suspend or cancel the transaction.

Where payment has already been received for an order that is cancelled, any refund will be handled in accordance with applicable law and our Returns, Exchanges and Refund Policy.

10. CANCELLATIONS

Customers may request cancellation of an order before it has been dispatched, subject to applicable law and the status of the order.

Once an order has been dispatched, cancellation may no longer be possible under our ordinary order-cancellation process.

Where cancellation is permitted and a payment has already been received, any applicable refund will be processed in accordance with our Returns, Exchanges and Refund Policy and applicable South African law.

Nothing in this section limits any statutory cancellation rights that may apply to a customer.

11. REFUNDS

Where a refund is approved, it will generally be processed within 7–10 business days, unless a different period is required by applicable law or communicated to the customer.

Where reasonably possible, refunds will be made using the same payment method used for the original transaction.

The time required for the refunded funds to appear in the customer’s account may depend on the relevant bank or payment-service provider.

Refunds may be applicable in circumstances including:

• An order being cancelled before dispatch where a refund is due;
• A product being unavailable and no suitable alternative being accepted;
• A defective or incorrect product where a refund is required;
• A refund being required under applicable consumer-protection legislation; or
• Another circumstance where We Buy Toners agrees to provide a refund.

Please refer to our Returns, Exchanges and Refund Policy for additional information.

12. OUT-OF-STOCK PRODUCTS

If payment has been received for a product that is subsequently found to be unavailable, We Buy Toners may contact the customer to discuss an alternative product or another appropriate solution.

Where an alternative product is not available or acceptable and a refund is due, the refund will generally be processed within 7 working days, subject to the relevant payment provider and banking processes.

13. DISPUTED OR UNAUTHORISED TRANSACTIONS

If you believe that a payment was made without your authorisation or that there is an error relating to a transaction, please contact us immediately.

We may request information necessary to investigate the transaction.

Customers should also contact their bank or payment provider where they suspect that their payment method or account has been compromised.

14. CONTACT INFORMATION

For payment-related enquiries, please contact:

We Buy Toners (Pty) Ltd

Physical Address:
Office No. 1, Ramlin Square
31 Hans Van Rensburg Street
Polokwane Central
Polokwane
0700
South Africa

Telephone: +27 64 542 4495
Email: sales@webuytoners.co.za
Website: https://webuytoners.co.za/

When contacting us about a payment, please provide your order number and relevant transaction information where available.

15. ACCEPTANCE OF THIS PAYMENT POLICY

By placing an order, making a payment or purchasing products or services from We Buy Toners (Pty) Ltd, you acknowledge that you have read and understood this Payment Policy and agree to the applicable payment terms.

This Payment Policy should be read together with our Terms and Conditions, Shipping and Delivery Policy, Returns, Exchanges and Refund Policy, and Privacy Policy.

Nothing in this Payment Policy is intended to exclude or limit any rights available to consumers under applicable South African law.

© 2026 We Buy Toners (Pty) Ltd. All rights reserved.